Delivery & Returns Policy


This document sets out the Terms & Conditions of purchasing on and is applicable to Australian customers only.  

ZOYA, QTICA, SMARTSPA & NAKED MANICURE are Exclusively Imported & Distributed by SAB Wholesale Pty Ltd (ABN 27 117 818 069).

SAB Wholesale Pty Ltd reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.

This policy is applicable only to online customers and does not extend to customers who have purchased from a Stockist. Items purchased from a Stockist are bound under that retailer's Returns and Exchanges Policy. SAB Wholesale Pty Ltd cannot be held accountable, or provide refunds or exchanges, for purchases made outside For further information on these specific returns policies contact

If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Service on 0882978171.


Dispatch of orders is next business day by Australia Post.  
We have a specific arrangement with Australia Post to allow us to ship Nail Lacquer using the eParcel network to any location within Australia. Due to the flammable properties of Nail Lacquer, we cannot offer an Express service because of current Aviation rules.

We do not ship outside of Australia. 

Current Freight Charges

Free Shipping Australia wide for orders over $50.00*
Standard Shipping $10.95* (Allow 7 days for delivery – normally 3-5 days to most Metro locations**)

Australia Post eParcel delivery person will attempt to obtain a signature upon delivery. If no one is available to sign for the delivery, they will leave a calling card allowing the recipient to collect from a nearby retail outlet.   Australia Post's policy may change due to COVID19 - please check their website for details.

If you choose to have the parcel left in a secure location using the comments section in the Zoya website check out page (e.g. "leave near front door if no answer"), responsibility for the parcel becomes the recipient once delivery has been made by Australia Post. Missing or stolen articles will not be replaced or reimbursed by SAB Wholesale Pty Ltd. We recommend deliveries are made to a commercial location where there is always someone known to the recipient to sign for the article e.g. your place of work.

*All pricing includes GST

**All orders are sent from Adelaide, South Australia. If you live in WA, NT, Far North Queensland or remote rural areas you may need to allow a few extra days for postage.

Online Returns and Exchanges Policy

We are not required to provide a refund or replacement if you change your mind but you can choose a refund or exchange if an item has a major problem including any of the following;

  • The item is faulty
  • Incorrect item supplied or damaged on arrival

For any of the above situations, please contact us with a detailed description of the product fault and supply a photo if possible.

Actual product colours may vary from colours shown on your monitor due to photographic lighting and variations in monitor and browser settings. Computer monitors are not all calibrated equally and the colour reproduction on the Internet is not always precise. Since it is not possible to guarantee our product colours online will look exatly the same on all computers, we do not guarantee that what you see accurately portrays the colour of the product. We do our very best to make sure our samples images are as close to the exact product as possible, but cannot guarantee that what you see is an exact sample. Colours can be verified by ordering a FREE hand-painted nail plate from our site prior to purchasing.

If you have any questions, please contact Customer Service on 0882978171 or email us at